FAQ

Returns & Exchanges

How do I return my pillow(s)?

Please email tracey@dorissleep.com with your order number so we can process your return or exchange.

What is your return policy?

All returned pillows must be returned within 60 days of the delivery date. Please email tracey@dorissleep.com with your order number so we can process your return and issue a refund. If you return your pillow outside of the 60 day return window, we're happy to apply a store credit to be used on a future purchase.

Orders & Billing

I submitted an order and I need to make a change.

We process orders quickly and work to get purchases to your door in 2 days or less, but we’ll do our best to accommodate any change request. Please call us at (409) 651-7715 or shoot us an email at tracey@dorissleep.com.

How do I cancel an order?

You can cancel your order by shooting us an email at tracey@dorissleep.com, subject line “ORDER CANCEL REQUEST” or give us a call at (409) 651-7715. But note that we pack and ship orders quickly so that you can receive your pillows ASAP. Orders that have already been sent out cannot be cancelled or modified.

How do I check my order status?

As soon as your order has shipped we’ll send you a confirmation. You can always email tracey@dorissleep.com for up-to-the-minute updates.

Choosing Your Pillow(s)

What size pillow is right for me?

Standard pillows are the most common pillow size in the industry. Queen are best fits for queen size beds, but be aware that they are longer than their standard counterparts.

Your best bet is to measure your current pillow and decide if it is the right size, or if you need something different.

  • Standard pillows are 20” x 26”
  • Queen pillows are 20” x 30”

Can I talk to a Doris Sleep expert?

Yes, we’d love to hear from you! You can call or text us 11AM - 5PM, Monday through Friday at (409) 651-7715. Or you can email us any time at tracey@dorissleep.com.

Are your pillows better for side sleepers or stomach sleepers?

Our pillows are suited for all types of sleepers. In fact, no sleeper sleeps only in one position throughout the night. Plus, our pillows aren’t just for sleeping. They are for lounging, reading, drinking coffee in the morning, netflixing and chilling and so much more.

Visit our How to Choose a Pillow page for more information on choosing the right pillow(s) for you.

Shipping

How long will it take to receive my pillow(s)?

If you place your Doris Sleep order before 11 a.m. (Mon - Fri) it should go out for delivery that day. It typically takes two to four business days to receive your Doris pillow(s). A business day is Monday - Friday, 9am - 5pm EST.

I need to change the shipping address!

We process orders quickly but we’ll do our best to accommodate any change request. Please call us at (409) 651-7715 or shoot us an email at tracey@dorissleep.com Orders that have already been sent out cannot be cancelled or modified.

Do you ship internationally?

At this time, we are only shipping in the United States. Want a Doris pillow but don’t live in the U.S.? Let us know where you are and we’ll try to get there next!

Where is my tracking information?

Tracking info is in the automated email you received. If you can’t find that email, or what immediate updates, shoot an email to tracey@dorissleep.com and we'll send your tracking info!

Pillow Care & Details

How do I care for my pillow(s)?

Allow your pillow 24 hours to fully bounce up from the compression process. After that time, your pillow is ready to use.

If your pillow needs to be washed, wash it on a cold, low spin (delicate) cycle. Tumble dry alone in cold/natural air on a low speed. Fluff once finished.

After 3 years, it will be time to replace your bed pillow(s).

Tell me more about the pillow fill material and construction.

Doris Sleep pillows contain rPET microfiber fill manufactured in South Carolina. Each pillow is blown to various fill heights and weights for your preferred comfort level. One pound of recycled microfiber plastic fill divert 22 plastic bottles from landfills in the US.

Where are Doris pillows made?

Doris Sleep pillows are made and manufactured in Texas. The fiber fill is manufactured in South Carolina.

What happens to pillows that are sent back?

They are donated to homeless shelters in need throughout the U.S.